Frequently Asked Questions

Quick answers to the questions we hear most, plus where to find everything else.

Hours, Location & Contact

Where are you, and how do I reach you?

3520 Thomasson Drive, Naples, FL 34112. Parking is free. Call 239-778-9629 or email info@usopnpc.com.

What are your hours?

Our court lights turn on at 6:00AM and turn off at 10:00PM. Open play runs all day, any time there isn't a facility-wide tournament or event. Here, almost everything is open play, so you can show up and play.

The pro shop is open Monday–Friday, 7:30AM–12:00PM and 5:00PM–8:00PM, and Saturday and Sunday, 7:30AM–12:00PM.

Weather & Rainy Days

Are the courts open? It's raining.

Check our live court cameras before you head over: go to Live Cams → Live Streams on the website, or visit app.usopnpc.com/video/live.php.

Will programs run even if it's raining?

We do not run any clinics or lessons if conditions are unsafe for players.

What happens to my clinic or lesson if it rains?

You'll be credited for the clinic or lesson.

Reservations & Cancellations

How do I cancel, and do I get a refund?

Cancel on the website at least 24 hours before your session to get a refund. Late cancellations (less than 24 hours) are not refunded.

Find More

How do I book a court?

See the Guest Booking page. Club Members book through the Club Member reservation system or the National Pickleball Center app.

How does open play work, and what does it cost?

Everything is on the Open Play page.

How do I sign up for a lesson or clinic?

See the Private Lessons and Clinics pages. You'll need a free online profile first.

What does Club Membership include, and how much is it?
How do I join a league?

See the Leagues page.

What tournaments and events are coming up?

See the Tournaments page. To host your own event, use the Event Hosting page.

Tell me about The Academy.

See the Academy page.

Where can I stay nearby, or find my way around?

See the Hotel Partners and Campus Map pages.

Still have questions?

Call us at 239-778-9629 or email info@usopnpc.com.